Terms and conditions

Deliveries from Noso are made in accordance with the general terms and conditions unless otherwise is expressly agreed in writing.

Products shall comply with the specifications in the order confirmation. The costumer is obliged to check the order confirmation regarding dimensions and quantity.

Seller has no responsibility for the costumer’s use of the product. Seller therefore excludes any responsibility that may come in the form of consequential damages, unless the seller is asked to consider the suitability of the product from the given technical specifications. If the product is manufactured by the costumer’s instructions, or someone acting on behalf of the costumer, the costumer carries the risk of the products usability.

All written offers are valid for 30 days. After 30 days the seller may withdraw the offer, recalculate, or extend the offer.

All prices are exclusive of VAT.

An order is not accepted and made binding for the seller until the order confirmation is received by the buyer. Changes must be made in writing within the next business day. The seller may require financial compensation and extension of delivery time if significant changes are made, and obliges to make the buyer aware of the additional costs. If an order is cancelled, buyer will be invoiced 15 % of the order total. Specialty products and customized products will be invoiced in full.

The agreed terms of payment appears on the offer and the order confirmation. The payment must be on the sellers account, the same date as the invoice requires, for the commitment to be fulfilled. In case of payment after agreed date, applicable interests on late payment will be made under the “Act on interests on delayed payments”.

In case of shortcomings in the delivery, the buyer only has a right to withhold the amount applicable to the product in question. The remaining amount must be paid at maturity.

If the buyer fails to comply with the agreed terms, becomes insolvent, or that the company’s credit rating changes, the seller is entitled to realize all outstanding receivables overdue. If the seller finds it necessary, he will require the right to ask for payments in advance, or financial security prior the delivery.

The product is the seller’s property until full settlement has taken place.

War, labor disputes, fire, natural disasters, transportation difficulties, and events that affect the seller or its subcontractors, which make delivery impossible, and causes the seller unreasonable costs that could not be seen when the offer or purchase order was made, gives the seller the right to terminate the contract or extend the delivery time.

The agreed delivery time is stated in the order confirmation. Delays shall be notified by the seller as soon as it is discovered. The buyer cannot require compensation for direct or indirect costs associated with delayed delivery, unless this is agreed upon in writing between the seller and buyer. In any case, compensation cannot exceed 2% of invoice value per commenced week, and can amount to a maximum of 10% of the total invoice value. A written claim for compensation must be notified within 7 days after the delay has economic consequences.

If the buyer cannot receive the order at the agreed time, the order is to be considered as delivered, and should be paid for in accordance with the original agreement.

The products are transported by truck, ship or other, with cabinet or in a container, so that products are protected against dirt and weather conditions. The buyer is responsible for ensuring that there is access to the building or unloading space. Larger deliveries are unloaded by forklift at buyer’s expense and risk. Delivery is considered completed when the goods are unloaded from the vehicle.

If goods are damaged upon receipt, a written statement must be sent to the seller without undue delay. Damages must be written on the consignment note and signed by the receiver and driver. If this is not done, the buyer loses his right to complain about any transport damaged goods. Internal transport and storage on the unloading space and in the buyer’s warehouse is at the buyer’s responsibility and risk. Receipt and storage of goods is the buyer’s responsibility.

All returns should be clarified with seller, and are credited with a 15 % return fee. Freight costs in relation to the return are to be covered by buyer. Specialty product and customized products are not accepted in return.

All complaints are to be made in writing without undue delay. Complaints may be replaced with a new product, or solved with a price reduction. If specialty products or customized products are damaged, and the delivery time on a new product is longer than normal, the seller has no financial commitments beyond the delivery of a new product. Any costs of inspection, regarding any complaints, will be billed the buyer if the complaint is not upheld.

Sellers handling instructions should be followed if the warranty shall be valid.

If there is disagreement between the parties due to the delivery, the disagreement shall be settled and decided by Norwegian Law in court.